₹ The PURCHASE JOURNEY COMPLETES HERE!
Purchase is not the end, it’s a Beginning…
Retention
Anyhow, you have to sell to your existing customers without spending on marketing again and again.
interesting Facts about retention
- A 5% increase in customer retention can boost profits by up to 50% or even sometimes 75%
- Almost 65% of a company’s business comes from repeat customers.
- 82% of companies agree that retention is cheaper than acquisition.
Small enterprises get customers to make sales.
BIG enterprises make sales to get customer.
- Customer loyal hona chahta hai agar aap uske liye loyalty aasan bana do.
- Only recurring customers can take a business to the next level.
+ Retention
- Reach existing customers in every way possible! Regular Engagement Ads to PURCHASE Audience with 10% OFF (Showcase all new stuff in the store)
- Word-of-mouth referrals and five-star reviews can drive tons of business.
- Wow the customer with packaging, product quality // over deliver
- Send a heart warming thank you note and ask for a little favor // People love to help
- Send Regular Offers & Discounts via Email & SMS (Avoid overdoing)
- WhatsApp marketing // Latest Facebook Ads
- FLAT 20% Discount for 2nd Purchase via Email & SMS (2-3 days after delivery)
- Send New arrival updates
- Ask for reviews/ratings when things are going well; don’t wait! (UGC is the Hot-cake)
- Freebees (like a keychain, pen, notepad) brand recall
- Loyal customers are your best salespeople ever.
- A company’s most valuable assets are its customers.
- Without recurring revenue, a business is not really a business.
- Promote complementary products Case >> Glass >> Charger >> Power Bank >> Cable >> xyz
- Sell via a call to existing customers // Cold Calling to Warm/Hot audience
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Thank you.